Business Phone Systems Buyer’s Guide

A phone system is made up of multiple telephones which are interconnected to make it possible to incorporate advanced telephony features such as call handling and transferring. In business, you should make the right choice when buying a phone system. Below is our buyer’s guide that we have designed to make it easy for you to understand what to look for when buying business phone systems.

Types of business phone systems

Virtual phone systems

This is a communication platform that allows users to accept incoming and place outgoing calls on a desktop, desk phone, or mobile phone through an internet connection. Virtual phone systems will make it possible for your business to enhance productivity and grow your team. The virtual phone systems providers maintain a scalable communications infrastructure for their clients. This type of phone system allows the users to benefit from increased reliability, better call quality, and a wide range of advanced features.

8x8 phone system

This is a type of business phone system that works by combining video conferencing, messaging capabilities, and audio phone calls. 8x8 provides a cloud-based business phone system with features for both small businesses and those at the enterprise level. Since 8x8 is cloud-hosted, you can be able to communicate from any location.

VoIP phone system

This is a type of phone system that makes use of technology to make calls through the internet. It works by converting analog voice signals into digital signals over your internet connection. A VoIP server is required for you to connect calls to other telephone networks. A high-speed internet connection is all that you require to use this phone system.

There are various crucial aspects that you need to consider when buying a business phone system. Below are factors you ought to have in mind.

1. Price

The pricing of the business phone systems is a crucial factor to be considered. The price of these business phone systems varies mainly depending on the type of system you are interested in purchasing. Create a budget for your new business phone system which should factor in the following,

  • How many phones are required for your business?
  • How many new phones do you intend to add soon?
  • How many people will be using the phones?
  • The cost of maintenance for the telephone systems you choose.

2. Flexibility

Make a point of purchasing business phone systems that can accommodate your needs in the future. This implies that you will not have to keep buying a new business phone system every time your company expands. If you are looking forward to rapid growth in your business, you will require a phone system that is equipped to handle additional lines and new technologies.

3. Functionality

This includes the features that your business phone systems should have to meet your needs. Take time and gather information about the different phone options available in the market and how they might be of use to your business. From there you will be able to determine which ones are a must-have for your business. Take time and put down all the activities that take place within your organization to determine which phone system would simplify the process. Some of the common features to have in mind when buying a business phone system include: call blocking, call forwarding, call logging, and extensions among many others.

4. Phone connectivity

When choosing a business telephone system, determine which connection fits best with your business needs. For instance, you will find that a business VoIP system works using an internet connection while a landline system works wirings used by telephone companies. The majority of the businesses have switched the office phone systems to digital internet-connected ones as they have better call quality. For your business to maintain a fast and effective communication network, you need to invest in the right phone systems.

5. Usage

Once you have come up with a budget for buying phone systems, take time as you determine which types of phones are required in your company. You can ask a phone system provider to help you buy a phone system that provides functions based on necessity. Determine the calling habits of each job type in your company. You should also think about your employees who work remotely. With this information, you will be in a better position to pick phone systems that will increase the productivity of each of your employees. By mixing and matching the quality of phones, you will have an added advantage in case you anticipate growth or with the future change in your responsibilities.

6. Customer service

This is an aspect that is often overlooked when choosing a business phone service. You need to think about the impact a phone service outage will have on your business’ reputation. Avoid scenarios where your clients cannot reach you because the phones are down as that will have a negative impact on your business. As you buy your phone system, check the provider’s customer service hours and how you can reach out to them in case you encounter technical errors with your phones.

7. Scalability

In case your business grows and you need to hire new employees, you should think about how much it would cost you to add them to your new business phone plan. Most business companies will give you the option to add new users at an extra fee. Be well informed about the costs of scaling up a phone plan to accommodate your business growth.

8. Quality

The value of your business telephone systems should never be overlooked. Check how much time your employees will be able to save with the features your phone system provides. Once you have determined that your phone system adds value to your customers and your employees, you can be certain that you have found the right quality. Your phone system should help you solve your existing problems and make your employees’ work easier.

The above-mentioned factors will assist you to get started when evaluating the phone system for your business. It is crucial that you ensure that the phone system you buy has the features that your business needs for effective communication. With highly proficient phone service providers, you will get a customized business phone system solution for you. Make an appointment with the best phone company in your locality and let them help you make an informed decision when buying a phone system. You will find that most phone system dealers have websites where they advertise their products. This means that you can find the kind of phone system you would like to install from the dealers’ websites. If you trust the dealers, you can go ahead and buy your phone system online and have it delivered to your doorstep.